Special Notice
This Agreement applies to the auto-renewal service provided by Aura ID (hereinafter referred to as "this Product" or "this App"). This Agreement is a supplementary agreement to the User Agreement and the Member Service Agreement and, together with those agreements, constitutes the complete agreement regarding your use of the auto-renewal service. If this Agreement conflicts with the above agreements regarding auto-renewal matters, this Agreement shall prevail.
Please read the following carefully before activating auto-renewal:
- Auto-renewal will automatically charge you within 24 hours before each subscription period expires, unless you cancel at least 24 hours before the current period expires.
- Uninstalling the app, deleting app data, or ceasing to use this Product does not cancel auto-renewal.
- You must cancel auto-renewal yourself through the app store or payment channel. The specific paths are set out in Section IV.
- If you activate a free trial, please cancel before the trial ends; otherwise, it will automatically convert to a paid subscription and you will be charged.
By activating, subscribing to, or using the auto-renewal service of this Product, you acknowledge that you have read, understood, and agree to this Agreement.
I. Definitions and Service Description
1.1 Auto-Renewal Service: refers to the service whereby, upon your authorization, we or the relevant payment channel (such as Apple App Store, Google Play, WeChat Pay, or Alipay) automatically deducts the fee for the next subscription period from your account before each subscription period expires, in order to extend your subscription term.
1.2 Subscription Period: You may choose a weekly, monthly, quarterly, annual, or other period offered on the purchase page, subject to the options displayed.
1.3 Applicable Channels: This Agreement applies to auto-renewal services activated through app stores or payment channels. The billing time, cancellation methods, refund policies, and price adjustment rules may differ among channels, and the rules of the relevant channel shall prevail.
II. Subscription and Billing
2.1 Activation: By selecting a subscription period on the purchase page and completing payment, you are deemed to have activated the auto-renewal service. Some channels may require you to separately confirm the auto-renewal authorization.
2.2 Billing Time: Before each subscription period expires (usually within 24 hours before expiration), the relevant payment channel will automatically deduct the fee for the next period. The specific billing time shall be subject to the channel's rules.
2.3 Billing Failure: If billing fails due to insufficient balance, invalid payment method, bank restrictions, network failure, or other reasons, the relevant channel may suspend or terminate your subscription rights. You should promptly update your payment method or contact the channel.
2.4 Free Trial:
- If we offer a free trial, after the trial period ends, unless you cancel the subscription before the trial ends, it will automatically convert to a paid subscription and you will be charged at the price displayed on the page.
- The term, eligibility conditions, and number of available free trials shall be subject to the promotion page and app store rules. The same account, app store account, or device is generally eligible for only one free trial.
- After canceling a free trial, you may immediately lose access to the trial rights; the specific rules of the channel shall prevail.
2.5 Subscription Status: You can view your current subscription status, next billing date, and price in the app store's subscription management page or the Member Center of this Product.
III. Price and Adjustment
3.1 Price Display: When activating auto-renewal, the purchase page will clearly display the subscription period, price, free trial period (if applicable), and renewal rules.
3.2 Price Adjustment:
- We may adjust subscription prices based on business development, cost changes, or market conditions. Price adjustments will be published through in-app notices, official website announcements, emails, SMS, or other appropriate means.
- For subscriptions through an app store, price adjustments shall comply with the app store's rules.
- If you do not agree to the price adjustment, you may cancel auto-renewal before the next billing cycle. If you do not cancel, you are deemed to accept the adjusted price.
IV. How to Cancel Auto-Renewal
Important: Uninstalling the app, deleting app data, or ceasing to use this Product does not cancel auto-renewal. We generally cannot cancel subscriptions activated through app stores or payment channels on your behalf. You must follow the paths below. These paths may change due to system versions, app versions, or channel policies; please refer to the actual pages displayed by the channel.
1. Apple In-App Purchase (Apple IAP)
- Path: Open "Settings" on your iPhone/iPad → Tap your Apple ID at the top (your name/avatar) → Tap "Subscriptions".
- Action: Find this Product in the subscription list, tap to enter, and select "Cancel Subscription" or "Cancel Free Trial".
- Note: If you do not cancel at least 24 hours before the current subscription period expires, the subscription will automatically renew and you will be charged.
2. Google Play In-App Purchase
- Path: Open the Google Play Store → Tap your profile icon in the top right corner → Tap "Payments & subscriptions" → "Subscriptions".
- Action: Find this Product in the subscription list, tap "Cancel subscription", and follow the on-screen instructions.
- Note: After cancellation, you can continue to use the paid rights until the end of the current period; the Google Play page shall prevail.
3. WeChat Pay
- Path: Open WeChat → "Me" → "Services" → "Wallet" → "Payment Settings" → "Auto-Renewals".
- Action: Find this Product or the Service Provider's item, tap to enter, and select "Turn Off Service".
4. Alipay
- Path: Open Alipay → "Me" → "Settings" → "Payment Settings" → "Password-Free Payment/Auto Debit".
- Action: Find this Product or the Service Provider's item, tap to enter, and select "Turn Off Service".
5. Other App Stores or Payment Channels
- If you subscribed through Huawei AppGallery, Xiaomi GetApps, OPPO Software Store, vivo App Store, or other channels, please cancel in the corresponding channel's "Subscription Management", "Auto-Renewal", or "Payment Settings".
- If you cannot find the cancellation entry, you may contact the channel's customer service or contact us through the contact information at the end of this Agreement, and we will provide guidance based on the actual circumstances.
V. Cancellation Deadline and Effects
5.1 Cancellation Deadline: To avoid automatic billing for the next period, you should cancel auto-renewal at least 24 hours before the current subscription period expires. If you cancel after this deadline, you may still be charged for the next period; the charged amount will be handled in accordance with Section VI and the app store rules.
5.2 Rights After Cancellation: After canceling auto-renewal, your membership rights for the current paid period remain valid. After the period ends, the rights will automatically terminate and will not renew. Canceling auto-renewal will not cause you to immediately lose paid rights, but canceling a free trial may cause immediate loss of access.
5.3 Resubscription: After cancellation, you may resubscribe at any time. The specific price and rights shall be subject to the page displayed at the time of resubscription.
VI. Refunds
6.1 App Store Refunds: For subscription fees paid through App Store, Google Play, or other app stores, refund applications and review shall be handled by the relevant app store in accordance with its refund policy.
6.2 Handling of Objections: If you have any objection to the auto-renewal service, you may contact us through the contact information at the end of this Agreement, and we will handle it based on the actual circumstances.
6.3 Rights After Refund: After a refund is successful, the corresponding subscription rights will terminate.
VII. Amendment and Notices
7.1 We may revise this Agreement based on changes in laws and regulations, business adjustments, or channel policies. The revised Agreement will be published through in-app notices, official website announcements, app store release notes, or other appropriate means, and will state the update date and effective date.
7.2 If you continue to use the auto-renewal service after the effective date, you are deemed to accept the revised Agreement. If you do not agree, you should cancel auto-renewal and stop using the relevant services.
VIII. Contact Us
If you encounter any problems while activating, managing, or canceling auto-renewal, you may contact us through:
- Email: Please use the email address displayed in the "Settings — Feedback" or "Help & Customer Service" page within this Product.
- In-App Feedback: the "Settings — Feedback" or "Help & Customer Service" entry in this Product
- Other Contact: You may also contact us through the contact information displayed on the app store details page.
We will handle your request after verifying your identity.
Questions about this document? Email support@hapdata.com